Designing and Researching For Hardware
At NETGEAR, I spent a considerable amount of time designing for a variety of hardware products, including:
- Routers (Nighthawk),
- Mesh Home Network Routers (Orbi),
- Network Attached Storage (ReadyNAS),
- Networking Hardware (Access Points, Smart Switches)
Some projects involved designing on-device software such as the Router GUI. Other projects involved designing software solutions that leveraged Cloud technology. Furthermore, I also filled-in when our team was in-need of user research skills because of my past experiences in human-computer interaction research and usability test facilitation.
Building A Versatile Research Lab
I set-up two mobile usability labs for NETGEAR's San-Jose (CA, USA) and Richmond (BC, Canada) offices. Any meeting room can be converted to a usability lab in under 15 minutes using appropriate lab equipment. The lab set-up supports both in-person usability test sessions and remote usability test sessions. Their portability also means conducting off-site usability tests is easily achievable.
UX Research Activities
Active engagement is an important part of introducing design research to a company that is unaware of the benefits research can bring. I engaged in cross-department communication through actively seeking out contacts and identifying any potential problem gaps that research can add value to. This effort resulted in my colleagues actively engaging with me when they encounter relevant research questions and referring the UX team's research lab to other coworkers needing assistance.
Within a span of 5 months, I independently conducted close to 20 successful studies. The types of studies include but are not limited to the following:
- moderated usability testing (remote & in-person)
- unmoderated usability testing (using tools such as Usertesting.com, Zoom, Loop11)
- A/B Testing, 5 Second Test, Click Test (Usability Hub)
- surveys (Survey Monkey)
- card-sorting (Optimal Workshop)
- persona research
- cognitive walkthrough
- system usability scale (SUS)
- net promoter score (NPS)
- analytics (Google Analytics, AppSee)
- mix-method studies
Data Analysis & Presentation
To help communicate rich data analysis to stakeholders, I explored using visual analytics tools such as Power Bi and Tableau to create interactive dashboards in addition to traditional test reports and presentations.